I Applied to Samsung for Payments and Got Denied When Can I Try Again

Equally a result of Covid-xix and to protect the interests of our partners and their guests, we changed the activation engagement of all virtual credit cards to ane day after check-in. We're now reversing this alter for certain eligible partners. Read section 2.7 of this article for more than info.

Notation: Our payment solutions aren't bachelor everywhere still. We'll let y'all know when they're available for your holding.

SECTION 1: General information

We can facilitate invitee payments for you lot in a fashion that suits your property's needs. We can pay yous either by virtual credit card (VCC) or bank transfer, according to the policies y'all've chosen for your property.

In the by, international travelers may have been unable to book a stay at your holding because their preferred payment options weren't available. We at present back up alternative payment solutions similar PayPal, Alipay, and WeChat Pay, so more than guests tin volume with you.

To learn more about our payment solutions and how to employ them, accept a look at this article.

1.two. How do I know if a guest has paid online?

Here's how to tell whether a guest has paid online:

The field of study line of the guest'due south confirmation email will include the words "Paid online"
The words "Paid online" will also appear in the "Status" column on the Extranet's Reservations page

Are you lot using a aqueduct manager or property management system (PMS)?

If you're having problems seeing the info required, contact your connectivity provider and enquire them about the post-obit features:
- Extra data virtually the reservation (res_extra_info): This feature enables your PMS/CM to bespeak which reservations Booking.com facilitates payments for
- Payments Clarity Package: This feature will enable you to see the virtual credit card balance, activation, and expiration date in your PMS/CM

We charge guests based on your policies and guarantee that guests volition brand full payments before arriving to your property. If the credit card info a guest provides is invalid and they don't update it or provide valid card info within 24 hours, we'll automatically abolish the reservation. If this happens, we won't accuse you commission for that booking.

1.3. How exercise I know if Booking.com will pay me past virtual credit carte or bank transfer?

You can see which payment method we'll use for each booking in the "Cost" cavalcade on the Extranet's Reservations page. You can as well see the details of the payment method in the "Payment details" expanse of the "Reservation details" page for each booking.

1.4. Who takes intendance of any actress charges my guests might incur?

We'll usually include extra fees and charges in the amount we collect from guests when they pay online. The exception is for amounts that are broken down per person that you've set to "excluded" on the Extranet. You'll demand to accuse guests for these amounts yourself. You can see the breakup of charges for each booking on the Extranet's Reservation details page.

one.v. How practice I charge guests a damage deposit?

We don't collect damage deposits from guests, but y'all can adjust one directly based on your ain house rules. To find out more about setting up damage deposits, accept a expect at this article.

1.six. Who provides invoices for my guests?

You demand to provide your guests with an invoice when they check out. This is because the reservation agreement is a directly transaction between yous and your guest, not with Booking.com. Yous can provide the invoice on paper, by email, or both.

Here's some other important info about invoices:

We hold no responsibility for invoicing. Nosotros don't send invoices for reservations to you lot or your guests
Make sure yous issue invoices in your guest's proper noun, or another name agreed upon with them
For payouts y'all receive past virtual credit menu, the cardholder proper noun volition always exist "Booking.com (Agent)"
When we accuse a guest, there may be tax implications for you. To observe out more almost local taxes, accept a expect at this commodity

For more info about invoices, take a look at this article.

1.seven. What happens if I decide to refund a guest?

If you decide to refund a guest and we oasis't already paid you lot for the booking, nosotros won't. Instead of paying y'all, we'll refund the guest on your behalf.

If nosotros already paid you for the booking by bank transfer, we'll deduct the amount we refund the guest from your next bank transfer payout. If you're not due to receive a payout at that time, you lot'll need to pay us the corporeality we refunded to the guest. We'll send you a debit note to let yous know about this.

If we've already paid you for the booking using a virtual credit carte du jour (VCC) and you already charged information technology, yous'll need to refund information technology. To discover out more about refunding VCCs, take a look at this article. If you oasis't charged the VCC nevertheless, you don't demand to do anything.

Department 2: Getting paid by virtual credit card

ii.1. What'southward a virtual credit card and how does it work?

A virtual credit card (VCC) is a temporary, digital Mastercard that's linked to an existing credit carte. It functions like a regular credit card and helps guests make secure online payments.

Here'southward what you need to know about charging VCCs:

For every relevant booking you receive, we'll send y'all a new VCC
As long equally a VCC is active, yous can charge it equally many times every bit you like until the balance reaches cipher
Each VCC has a unique menu number, expiration appointment, and card verification code (CVC), and we never reuse these details
Each VCC as well has an activation date that's generally set to ane day afterward the cheque-in engagement, except for eligible properties where the VCC is activated when the reservation becomes non-refundable

Once the VCC is activated, you can view the details on the Extranet as many times as y'all like for xviii months (547 days) from the check-out appointment.

You have upwardly to 365 days after the check-out appointment to accuse a VCC. If you don't accuse it by then, the funds will revert dorsum to us. Nosotros'll also e-mail you lot a weekly summary of any amounts you lot accept remaining on VCCs.

2.2. How exercise I charge a virtual credit card?

Here'southward how to charge a virtual credit carte (VCC) for a reservation that the guest paid for online:

Log in to the Extranet and click Reservations
Click the guest's proper noun or reservation number to view the Reservation details page
Click on View credit card details
Enter the VCC details using your POS machine
Charge the bachelor corporeality displayed

For a more detailed explanation about how to charge VCCs, watch this tutorial video.

If you lot use a aqueduct manager or property management system, yous can learn more than almost charging VCCs in this article.

2.3. Why can't I charge a virtual credit carte?

If something goes wrong when you try to accuse a virtual credit card (VCC), you lot'll be able to encounter the reason on the Reservations details page about 30 minutes later.

Here are the near common bug with charging VCCs and what to do to resolve them:

If the carte isn't active notwithstanding, check the activation engagement on the Extranet
If the card has insufficient funds, check the amount you're charging matches the available balance, and then try again
If the CVC entered is incorrect, double-check you lot're using the right number
If the expiration date entered is wrong, make sure y'all're using the right expiration date
If your POS machine merchant code is invalid, contact your payment service provider for help. Booking.com's VCCs can only be charged by merchants registered as accommodation providers. Yous can get your lawmaking changed if necessary.

If in that location'southward a security lock, you've made too many attempts to charge the same card – endeavour again in 24 hours

If you're having other problems charging a VCC, contact the states via your Extranet inbox.

2.four. How do virtual credit cards piece of work with cancellations, no-shows, and modifications?

If you receive a cancellation, no-show, or modification and yous're owed coin, we'll send yous an email with updated virtual credit card (VCC) details.

ii.five. How and when can I refund a virtual credit card?

If yous've already charged a virtual credit card (VCC), there are 2 situations when you'll demand to refund it:

You or your guest abolish or alter a booking, or the guest doesn't show upwardly, and you agree to waive any fees that would apply
A reservation is canceled due to Force Majeure. In these cases, guests shouldn't be charged for stays they can't complete, then we waive committee on affected reservations

In both cases, we'll refund the guest and you'll need to refund the same VCC you originally charged. To find out more almost how to do this, take a look at this article.

two.vi. When and how will I be paid?

When a invitee makes a booking and pays for it online, we'll ship you a virtual credit card (VCC) forth with the booking details. This card gives you access to the exact amount for that booking, and you can charge it as you lot normally would. Just make sure y'all do so after its activation date. This is more often than not set to one 24-hour interval afterwards the check-in date, except for eligible properties where the VCC is activated when the reservation becomes not-refundable.

2.7. How practice I know if I'grand eligible for an before VCC activation date?

Partners with an established payment rails tape are eligible for an earlier activation appointment. To authorize, you must:

Process monthly invoices on fourth dimension, co-ordinate to payment due dates
Have no unpaid or written-off invoices from the past 12 months.
Have no outstanding VCCs past the 60- to 90-solar day deadline when a guest refund is required
Have half dozen months of partnership with Booking.com, including validated invitee stays and reviews.

If you meet all these criteria, you'll start to receive VCCs with earlier activation dates from week six of the following quarter. Nosotros review eligibility every quarter. If you no longer meet the criteria, we'll go back to issuing VCCs with an activation date set to one day later check-in.

2.8. How much time do I accept to charge a virtual credit card?

We more often than not activate virtual credit cards (VCC) i 24-hour interval after the check-in date. For eligible properties, we exercise this when the reservation becomes non-refundable. One time the VCC is activated, you can view its details on the Extranet as many times every bit yous desire for 18 months (547 days) from the cheque-out appointment.

You have up to 365 days subsequently the check-out date to charge a VCC. If you don't accuse it by then, the funds volition revert dorsum to the states. We'll also email you lot a weekly summary of any amounts you accept remaining on VCCs.

2.9. What if I'yard asked to enter a zip code when I charge a virtual credit card?

If you lot're asked to enter a zip or postal code when you accuse a VCC, you tin utilize the guest's or your own zip code, or else 1017CE, which is the postal code for our headquarters in Amsterdam.

two.10. What fees are involved when I charge a virtual credit card?

Your payment service provider will generally charge a fee betwixt 2% and iii% for facilitating each transaction. The exact amount yous're charged may depend on local laws and whatever additional fees charged by your depository financial institution. For more info, contact your payment service provider.

2.11. How exercise substitution rates bear upon my virtual credit menu payments?

Exchange rates don't bear upon your payments if you set the cost of your rooms in the same currency every bit yous use to charge virtual credit cards (VCCs).

If you receive a VCC in one currency but accuse it in a different one, Mastercard volition catechumen the amount using their own commutation rate. You tin can detect out what this is on the Mastercard website.

2.12. How does commission work for bookings that I get paid for past virtual credit card?

You'll pay commission for these bookings the same way equally other bookings. Each payment you receive past virtual credit card (VCC) will be for the total gross corporeality of the booking. When we electronic mail you the VCC details, we'll include details of the amount you've been paid. We'll also invoice you separately for your commission fees every bit normal.

Section iii: Getting paid by bank transfer

Notation: Not all backdrop are eligible for payments by bank transfer. To bank check whether your holding is eligible and discover out more nigh the costs involved, log in to the Extranet, click "Finance," and then "Getting paid," and scroll down to the FAQs at the bottom.

three.1. When volition I get paid by depository financial institution transfer?

When you receive banking concern transfer payments will depend on the schedule you're set up for.

If you're set upward for monthly payments Nosotros'll process payments no later than the 15th of the calendar month afterwards the guest checks out.

If you're fix for payments iv times a month We'll process payments on the 6th, 9th, 18th, and 27th of each month. Each payout will include reservations where the guest checked out during the period since your last payment was processed. The payment on the 6th of the month includes reservations where the invitee checked out betwixt the 27th and the terminal day of the previous month.

If you're set up for weekly payments Nosotros'll process payments every Th for reservations where the guest checked out during the previous calendar week, which runs from Thursday until Wednesday. If the Th when we would commonly process your payment is a public holiday, we'll process it on the next business twenty-four hour period.

Whichever payment schedule you're set upward for, it may accept a few days for your payment to make it in your business relationship, depending on your banking concern.

To check or modify your payment schedule, log in to the Extranet, click "Finance," then "Getting paid."

3.two. Where tin can I find my committee invoices and payout documents?

Hither'due south how to download your commission invoices:

Log in to the Extranet
Click Finance, then "Invoices"
Choose the twelvemonth you want to filter by
Click "Download PDF" nether the number of the invoice you desire to download

To meet the reservations that take been included on each invoice, click "View statement" nether the invoice amount.

Every calendar month we'll email you lot payout documents with details of reservations that guests paid for online, as well as any refunds. You lot tin can too download these payout documents. Here's how:

Log in to the Extranet
Click Finance, and then "Payout info"
Click the arrow next to the flow you're interested in to see a listing of reservations
Click "PDF" or "CSV" to download the payout document

3.3. How is my commission calculated for bookings I go paid for by banking company transfer?

Depending on the country you're in and payment model you're using, your payment will either be gross or internet.

If you receive a gross payout, we'll pay you lot the total amount of your reservations. Nosotros'll and then invoice yous for commission as normal. Your committee invoice will include all bookings from the previous period, including any bookings that weren't paid for online.

If you receive a net payout, nosotros'll pay yous the total amount of your reservations minus the total amount of all your invoices. You lot won't have to pay for commission separately.

3.4. How practice I add together or change my depository financial institution details?

Here's how to change the depository financial institution details we use to pay you:

Log in to the Extranet
Click Finance, then "Banking company details"
Under "Receiving payouts from Booking.com," click "Add bank details" or "Edit bank details"
Enter your new banking concern details
Click "Update bank details"

Go on in listen that it can take up to six business days for your banking company details to be fully updated in our arrangement.

To discover out more than most updating your bank details, watch this tutorial video.

3.five. How exercise commutation rates affect my banking concern transfer payments?

Exchange rates don't affect your payments if you set up the cost of your rooms in the same currency that we apply for your bank transfer payment.

If the currency you set your rooms in isn't the same, we'll convert the amount using Bloomberg's exchange rate from the day before nosotros send your remittance advice.

If nosotros make your bank transfer payment in a different currency from your depository financial institution account's, your depository financial institution will convert the amount using their own substitution rate. To find out what this is, contact your banking concern directly.

To find out which currency we'll make your bank transfer payment in, cheque the payout document we email you each calendar month. You lot can also download these payout documents.

Here's how:

Log in to the Extranet
Click Finance, so "Payout info"
Click the pointer adjacent to the period you're interested in to meet a list of reservations
Click "PDF" or "CSV" to download the payout document

3.6. Why is the reservation corporeality on my invoice dissimilar from the ane in my remittance communication?

The full amount shown on your invoice merely includes amounts we charge committee on, such as room rates. The total reservation amount shown on your remittance communication is the full amount we've nerveless from guests on your behalf. This includes room rates plus any additional fees, unless these are broken downward per person and you set them to "excluded" on the Extranet. Nosotros don't charge commission on these "excluded" fees.

3.seven. Why practice I need to fix a Direct Debit to use Booking.com's payment solutions?

If the corporeality of your commission invoice is higher than the corporeality we pay you by depository financial institution transfer, nosotros'll collect the divergence from your bank account. We need you to set a Direct Debit to allow us to do and then, unless Direct Debits aren't available in your country.

To discover out more about paying your commission invoice by Straight Debit, take a look at this commodity.

SECTION 4: Payments in North America

four.1. When volition I receive payments if I'm located in N America?

We'll process your payment one twenty-four hour period subsequently the check-in engagement, though it may have upwardly to seven business days to announced in your banking company account.

4.2 Where can I find my commission invoices and payout documents if I'm located in North America? If you're located in Northward America, hither'southward how to download your commission invoices:

Log in to the Extranet.
Click Finance, and so click Invoices
Choose the year you want to filter past
Click "Download PDF" under the number of the invoice you want to download

To see the reservations that have been included on each invoice, click "View argument" under the invoice amount.

Every month we'll e-mail yous payout documents with details of reservations that guests paid for online, as well equally whatsoever refunds. You lot can also download these payout documents. Hither'south how:

Log in to the Extranet.
Click Finance, then "Payout info"
Click the arrow next to the flow you're interested in to see a list of reservations
Click "PDF" or "CSV" to download the payout certificate

4.3. How much will I receive?

You lot'll receive the total amount of your reservations plus any boosted fees, unless these are broken downward per person and you ready them to "excluded" on the Extranet. If y'all'd likewise like to allow your guests to pay these additional fees online, you can adapt this separately.

4.4. What should I do if I haven't received a payment and I'thou located in North America?

If you haven't received a payment, we still might need to receive your banking company details before we tin activate your business relationship.

Hither'south how to provide the info we need:

Log in to the Extranet.
Click Finance, and then "Bank details"
Nether "Receiving money from Booking.com," click "Add bank details"
Enter your banking company details
Click "Update bank details"

Once you provide this info and nosotros actuate your account, we'll procedure a payment for all your outstanding reservations. This should make it in your bank account within seven concern days.

4.v. How do I change my banking company details? How long does it take for these changes to have consequence in North America?

If yous're located in North America, hither'due south how to change the depository financial institution details we use to pay you:

Log in to the Extranet.
Click Finance, then "Bank details"
Under "Receiving payouts from Booking.com," click "Add depository financial institution details" or "Edit depository financial institution details"
Enter your new banking concern details
Click "Update banking company details"

Keep in listen that information technology tin have up to six business organisation days for your bank details to be fully updated in our system.

To find out more than about updating your depository financial institution details, watch this tutorial video.

4.half dozen. How do I pay commission in N America?

If you're located in North America, yous pay committee normally, but some details under the Extranet'southward Finance section may appear slightly different.

For more info near paying invoices, take a look at this article.

To find out how to view your invoices and payout documents if yous're located in Northward America, see department four.2.

Section 5: Payments in Brazil

v.1. How do Booking.com's payment solutions piece of work in Brazil?

In general, payment procedures in Brazil follow the same processes listed in Section one.

Note: At that place might exist some situations in which you'll take to pay united states a commission invoice separately. Larn more beneath in Section five.13.

v.2. How do I know if a invitee paid online in Brazil?

You tin can find info near this in section ane.2.

5.3. Who provides invoices for my guests in Brazil?

You can find info most this in section i.6. For more details about paying local taxes in Brazil, see section 5.15.

5.4. Who takes care of any extra charges my guests might incur in Brazil?

You tin find info well-nigh this in section i.4.

5.5. What happens if I decide to refund a invitee in Brazil?

You tin can observe info about this in department 1.7.

5.six. How exercise I charge guests a harm deposit in Brazil?

You can observe info about this in section one.five.

5.7. Should I keep managing my reservations if I join Payments by Booking.com?

Yep, yous should continue managing reservations every bit yous normally would. This includes letting us know about cancellations, no-shows, and other issues related to reservations, so we can make sure nosotros don't accuse you commission when there isn't whatsoever due.

To find out more about how to do this, accept a await at this article.

5.8. When volition I receive payments if I'grand located in Brazil?

We'll process your payment by the 15th day of the month after the guest checks out. If the day when we would unremarkably procedure your payment is a public holiday, we'll process it on the next business mean solar day. Depending on your banking concern, it may take a few days for the payment to arrive in your account.

5.nine. Where can I find my commission invoices and payout documents if I'm located in Brazil?

If you're located in Brazil, here'southward how to download your commission invoices:

Log in to the Extranet.
Click Finance, then click Invoices
Cull the year you lot want to filter by
Click "Download PDF" under the number of the invoice you want to download

To see the reservations that have been included on each invoice, click "View statement" nether the invoice corporeality.

Every month nosotros'll electronic mail you lot payout documents with details of reservations that guests paid for online, as well as any refunds. You can also download these payout documents. Here's how:

Log in to the Extranet.
Click Finance, so "Payout info"
Click the arrow adjacent to the menstruation you're interested in to meet a listing of reservations
Click "PDF" or "CSV" to download the payout document

5.10. How do I add or modify my banking company details if I'one thousand located in Brazil?

Hither'due south how to modify the banking company details we utilize to pay you lot:

Log in to the Extranet.
Click Finance, and then "Bank details"
Under "Receiving payouts from Booking.com," click "Add bank details" or "Edit bank details"
Enter your new bank details
Click "Update banking concern details"

Hither are a few things to proceed in mind when entering your bank details:

Enter your four-digit bureau number without the check digit
Enter your account number with the bank check digit just without the dash. If the check digit is "X," replace it with a nil ("0")
Enter your CPF or CNPJ number with a dot ("."), dash ("-") or forward slash ("/")

Keep in mind that it tin take up to six business organisation days for your depository financial institution details to be fully updated in our arrangement.

To find out more about updating your bank details, sentry this tutorial video.

5.eleven. Why oasis't I received my bank transfer payment if I'm located in Brazil?

If you're expecting a banking company transfer payment but haven't received it yet, hither are a few possible reasons and what you can exercise to fix them:

If you haven't added your bank details yet, you'll need to practice and so before nosotros can process your payment
If your depository financial institution details are incorrect, yous'll receive a message in your Extranet inbox telling yous what to practice next
You may take unpaid commissions for by reservations that guests didn't pay for online. You tin can see which reservations guests paid for online past looking for the words "Paid online" in the "Status" column of each booking on the Extranet'due south Reservations folio.

5.12. If my depository financial institution transfer payment is rejected by my banking company, when will I receive a new payment?

If your bank rejected a bank transfer payment because your banking concern details were invalid, showtime y'all'll need to update them on the Extranet. Once you lot've done this, we'll process a new bank transfer payment to you by the 15th day of the post-obit month.

5.13. Volition I receive a boleto to pay my commission?

We'll unremarkably make a net payment to you each month for the total corporeality of your reservations, minus the full corporeality of all your invoices.

If the total amount of all your invoices is higher than the total amount of your reservations, nosotros'll make a gross payment to you and also send you a boleto for your unpaid commissions. We'll ship you a message to your Extranet inbox to permit y'all know that yous need to pay this.

This can happen if you accept outstanding commission fees for reservations that you handled payments for yourself, for example before you joined Payments by Booking.

5.fourteen. Why did I receive a boleto for payment?

You received a boleto to pay considering the amount you were owed from Booking.com was less than the amount y'all owe for commission. For more info about this, see Section five.13.

5.15. Why have I received a Nota Fiscal?

A Nota Fiscal is a tax document that we need to send you whenever we provide services to y'all. We'll email you a Nota Fiscal each month as long as you receive bookings on our platform. You can as well download these documents. Here's how:

Log in to the Extranet.
Click Finance, then "Invoices"
Click the invoice number you're interested in to open the Nota Fiscal in a new window

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Source: https://partner.booking.com/en-us/help/policies-payments/payment-products/payments-faqs